If you experience any problem with a product purchased from the Tudatos Nők webshop (an item is missing, damaged or faulty, or the product does not meet the expected quality), please contact us using one of the following:
- E-mail: [email protected]
- Phone: +36 70 789 7800
Please include your order number, the invoice you received with your purchase (or a copy of it) and – if possible – one or two photos of the problem; this helps us look into your case faster.
What are your rights if a product is faulty?
- Warranty for defects (kellékszavatosság): you may ask for the product to be repaired or replaced; if neither is possible or would involve disproportionate cost, you may request a price reduction or withdraw from the contract.
- Product warranty (termékszavatosság): you may also make a claim against the manufacturer, but only for repair or replacement, within 2 years of the product being placed on the market.
- Guarantee (jótállás): if a guarantee applies to the product, its terms are given on the product page or in the documentation supplied with the product.
If the defect is remedied by repair, the limitation period of the warranty claim is extended once by 12 months. We investigate complaints as quickly as possible, but within 30 days at the latest, and inform you of the outcome in writing.
What should you do if the parcel arrives damaged?
- If the packaging is visibly damaged on delivery, please ask the courier to record it in a report, if possible while the courier is present.
- If the damage only becomes apparent when you unpack it, let us know as soon as possible, ideally within a few days, with photos – this helps us act more quickly.
If you are not satisfied with how your complaint has been handled, you are entitled to turn to the conciliation body (békéltető testület) competent for your place of residence or to the consumer protection authority. Details can be found in the Complaints section of the Terms of service.
